General terms and conditions - Toddiebag

GENERAL TERMS AND CONDITIONS

effective: 2018-08-01

These conditions are regulated by the Law of Hungary.

Preamble

Welcome to our website! We are honoured by your trust for shopping with us!

Please read this document carefully, since by placing your order you accept the contents of this GTC.

In case you have any questions regarding these General Terms and Conditions, the use of the website, the products, the process of shopping via our online shop, or if you would like to discuss your individual needs, please contact our representative using the provided contact details.

Impressum: Data of the Service Provider

Name: Cseppke-divat Bt.

Registered seatKlastrompuszta 001611 , HU-2517 Kesztölc

Postal address: Fruzsina Giret, Bécsi út 211. V/27, HU-1032 Budapest

Registration authority: Budapest Metropolitan Court as Court of Registration

Company registration number: 11-06-011347  

Tax number: 24919098-2-11

Represented by: Fruzsina Giret

Phone number: 06702463701

E-mail: info@toddiebag.com

Website: https://toddiebag.com

Bank account number: 11703044-20002011

Data of the hosting service provider

Name: Multimedienagentur Bokor, Inh. Bokor Bence

Registered seat: Kunigundenstr. 35. 91207 Lauf Germany

Contact Details: +36 20 433 26 18,  info@prestaweb.space

Definitions

Parties: jointly the Seller and the Buyer

Consumer: a natural person acting outside the scope of his/her profession, individual job or business

Consumer Contract: a contract where one of the subjects is considered a consumer

Website: https://toddiebag.com website, which is considered as a tool that enables remote communication between the parties

Contract: a sale and purchase agreement concluded between the Seller and the Buyer for the use of the Website and electronic mail

Tool for distant communication between parties: a tool suitable for making a declaration of contract in the absence of the parties in order to conclude the contract. In particular, such tool may be a form without addressee or address, a standard letter, an ad with order form attached to a newspaper, a catalogue, a telephone call, a telefax, or any tool providing access to the Internet.

Distance contract: a consumer contract concluded in respect of the product or service subject to the agreement, within the framework of distance selling without the simultaneous physical presence of the parties, where the contracting parties exclusively use distance communication tools for the conclusion of the agreement.

Product: all movable property available for sale and marketing on the Website, all marketable movable property that is the subject of the Contract.

Company: a person acting within the scope of his/her profession, individual job or company

Buyer/You: the person offering to purchase, and concluding the Contract via the Website

Warranty: in the case of contracts concluded between the consumer and the company (hereinafter referred to as: consumer contract), pursuant to the Civil Code, it is a warranty

a) undertaken for the performance of the contract, which shall be undertaken by the company in order to fulfil the contract, in addition to the legal obligation, or in the absence  thereof, and

b) obligatory statutory warranty

Applicable legislation

The Contract shall cover in particular the following acts:

Act CLV of 1997 on Consumer Protection;

Act CVIII of 2001 on Certain Aspects of Electronic Commerce and Information Society Services;

Act V of 2013 on the Civil Code (Civil Code);

Government Decree 151/2003 (IX. 22.) on the Compulsory Warranty of Certain Consumer Goods Designated for Long-term Use;

Government Decree 45/2014 (IV.29) on the Detailed Rules Governing Contracts between Consumers and Companies;

Decree 19/2014 (IV.29) of the Ministry for National Economy on the Procedural Rules for Administering Guarantee and Warranty claims on Movable Properties (products) Sold to Consumers.

Scope, adoption and modification of the GTC

The contents of the Contract concluded between us - in addition to the provisions of the relevant binding legislation - are determined by these General Terms and Conditions (hereinafter referred to as: GTC), and additional information is available on the website. Accordingly, this GTC includes your and our rights and obligations, the terms of concluding the Contract, the completion deadlines, the delivery and payment terms, the liability rules and the terms of exercising the right of withdrawal.

Before finalizing your order, you are required to read the provisions of these GTC. By placing your order via our online shop, you accept the provisions of this GTC, which GTC shall be an integral part of the contract made between you and the Seller.

The Seller shall be entitled to change the provisions of this GTC within the framework of the relevant legislation. Please read the provisions of the Terms and Conditions prior to each purchase. Any modification of these Terms and Conditions shall be applicable from the date they are published on the website. Modifications will not affect any already concluded agreements (confirmed orders).

Language and form of the Contract

Contracts concluded under this GTC are written in English.

Contracts concluded under this GTC shall not be considered written contracts, and therefore they shall not be filed by the Seller.

Prices

The prices shall be expressed in euros and include 27% VAT. The prices are only displayed for information purposes, and we reserve the right to change the prices.

Differently from the above, the prices of some of our products contain 5% VAT.

Complaint management and enforcement options

The consumer may submit consumer complaints about the product or the activity of the Seller at the following contacts:

The consumer may communicate his/her complaint about the company orally or in writing, in respect of the conduct, activity, or failure of the company, or the person acting on behalf or for the benefit of the company regarding the distribution or sale of the goods directly to the consumers.

The company shall be obliged to examine oral complaints immediately, and remedy them if necessary. If the consumer does not agree with the handling of the complaint, or an immediate investigation of the complaint is not possible, the company shall promptly be obliged to record the complaint and its related position in minutes without delay, and in case of oral complaint, personally hand over a copy of such minutes to the customer. In case of oral complaints reported by telephone or with the use of other electronic communication means, response shall be sent to the consumer within no later than 30 days - at the same time a substantive response is sent - according to the requirements specified for responses to written complaints. Otherwise, in respect of written complaints, the company shall act as follows. The company shall be obliged to provide written substantive response to written complaints within thirty days following the receipt thereof - unless a directly applicable legal act of the European Union provides otherwise. A shorter time limit may be set by a legal act, while a longer period may be set by a legal provision. The grounds for rejecting the complaint must be explained by the company. Unique identification numbers must be assigned by the company to any oral complaints communicated by phone or with the use of electronic communication channels.

The Minutes drawn up on the complaint must include the following items:

  1. name and address of the consumer,

  2. place, time and method of submitting the complaint,

  3. a detailed description of the consumer's complaint, any documents presented by the consumer, list of documents and other evidence,

  4. a statement by the company on its position regarding the consumer complaint, in case the immediate investigation of the complaint is possible,

  5. the name of the person drawing up the Minutes and the signature of the consumer - with the exception of oral complaints communicated by phone or with the use of other electronic communication channels,

  6. place and date where the Minutes were recorded,

  7. in case of oral complaints communicated by phone or with the use of electronic communication channels, the unique identification number of the complaint.

The company shall be obliged to keep the Minutes - and the copy - recorded on the complaint for five years, and it shall present them to the supervising authorities upon request.

In case the complaint is rejected, the company must inform the consumer in writing on which authority or arbitration board the consumer may turn to for the investigation of his/her complaint - according to the nature of the complaint. Such information shall also include the registered seat, telephone and Internet contact and the mailing address of the competent authority and the arbitration board in the place of residence or the place of stay of the consumer. The information shall also include whether the company uses the procedure of the arbitration board for resolving consumer disputes.

In the event that any consumer dispute between the Seller and the consumer is not resolved during the negotiations, the following enforcement options are available for the consumer:

Making a complaint at the consumer protection authorities. In case a consumer detects that his/her consumer rights are violated, the consumer shall be entitled to submit his/her complaint to the competent consumer protection authority in his/her place of residence. Following the examination of the complaint, the authority shall make a decision on conducting the consumer protection process. The district offices competent in the place of residence of the consumer are in charge of performing consumer protection processes of first instance; please see the relevant list here: http://jarasinfo.gov.hu/

Court proceeding. The Customer is entitled to assert claims - arising out of the consumer dispute - in court, in civil proceedings, pursuant to the provisions of Act V of 2013 on the Civil Code, and Act CXXX of 2016 on the Code of Civil Procedure.

Please note that you are entitled to submit a consumer complaint against us. In case we reject your consumer complaint, you are also entitled to turn to the competent Arbitration Board: initiating the process at the arbitration board is subject to the fact that the consumer directly attempted to settle the dispute with the company concerned. Instead of the competent body - if requested by the consumer - the arbitration board specified by the consumer in the request may also be entitled.

The company is required to cooperate during the proceedings of the Arbitration Board.

In this context, companies are required to send a response, and it is recorded as a liability to appear before the arbitration board ("ensuring the participation of a person at the hearing, who is qualified to conclude settlements").

In case the seat or the office of the company is registered in a county different from the county of the chamber operating the arbitration board that is competent in the area, the cooperation obligation of the company shall only include offering the possibility of a written settlement appropriate for the needs of the consumer.

In case of a breach of the above duty to cooperate, the consumer protection authority shall have jurisdiction, and as a result of changes in legislation in case of unlawful conduct by companies, mandatory fines shall be imposed, and there are no exemptions from applying fines. In addition to the Act on Consumer Protection, the relevant provision of the Act on Small and Medium-sized Enterprises has also been amended, and as a result, imposing fines may not be avoided in the case of small and medium-sized enterprises, either.

The level of the fine is between HUF 15,000 and 500,000 in case of small and medium-sized enterprises, while in case of companies other than small and medium-sized enterprises subject to the Act on Accounting, with annual net turnover of over HUF 100 million, such fines shall be 5% of the company’s net sales, but not more than HUF 500 million. The purpose of the introduction of such mandatory fines in legislation is to emphasize cooperation with the arbitration boards, and to ensure the active participation of companies in the arbitration board procedures.

It is within the powers of the Arbitration Board to settle consumer disputes outside of court proceedings. The task of the Arbitration Board is to attempt to make an agreement between the parties in order to settle the consumer dispute; in case it is unsuccessful, the board shall make a decision in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. Upon request of the consumer or the company, the arbitration board will provide advice on consumer rights and obligations.

The arbitration board procedure starts at the consumer's request. Such request should be submitted to the chairman of the Arbitration Board in writing: via mail, telegraph, teletypewriter or fax; or any other means may be used that are suitable for storage of the delivered data by the recipient for a period appropriate for the recipient’s purposes, and the displaying of the data stored in an unchanged form and content.

The request shall contain

  1. the consumer's name, place of residence or place of stay,

  2. the name, registered seat, or the concerned premises of the company involved in the consumer dispute,

  3. the indication of the body requested by the customer instead of the competent arbitration board,

  4. a brief description of the consumer's position, any supporting facts and evidence thereof,

  5. the consumer's statement in respect of the fact that the consumer directly attempted to settle the dispute with the company concerned

  6. the consumer’s statement in respect of the fact that the consumer has not initiated similar proceedings at any other arbitration regarding the same issue, no mediation proceeding has been started, and no application has been issued, or no request for an order for payment has been submitted,

  7. the motion for the board's decision,

  8. the signature of the consumer.

The application shall be accompanied by the document referenced by the customer as evidence, or a copy thereof (extract), in particular the written statement of the company on the rejection of the complaint, or in the absence of such document, other written evidence available to the consumer regarding his/her attempt to reach an agreement.

If the consumer is acting by proxy, a power of attorney must accompany the application.

For more information on Arbitration Boards, please, click here: http://www.bekeltetes.hu

Online Dispute Resolution Platform

The European Commission has set up a website for consumers, where they can register and have the opportunity to settle disputes related to online purchases, by filling out an application, instead of initiating a judicial process. In this way, consumers can assert their rights without being prevented from it by distance.

If you would like to make a complaint related to a product or service purchased on the Internet, and you do not necessarily want to turn to court, you may use such online dispute resolution.

On the platform, you and the vendor, against whom you submitted the complaint, may jointly select the dispute settlement body you wish to assign for the resolution of the dispute.

The Online Dispute Resolution Platform may be accessed here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

Copyright

Pursuant to paragraph (1) of section 1 of Act LXXVI of 1999 on Copyright (hereinafter referred to as Copyright Act), websites are considered as artistic creations, therefore, any parts thereof are protected by copyright. Pursuant to Paragraph (1) of section 16 of the Copyright Act, unauthorized use of graphical and software solutions, as well as computer program creations displayed on the website - or the use of any applications suitable for the modification of the website or any part thereof - is prohibited. Any material from the website and its database may only be reproduced - even with the written consent of the copyright holder - if the website is referenced and the source is indicated as well. The copyright holder is: Cseppke-divat Bt.

Severability, code of conduct

In the event that any section of the GTC is legally incomplete or ineffective, all other sections shall remain in force and the relevant provisions shall be used instead of the ineffective or defective part.

The Seller has no code of conduct based on the Act on the Prohibition of Commercial Practices that are Unfair to Consumers.

Protection of digital data, technical measures of prevention

The availability of servers providing the data displayed on the website is over 99.9% annually. The complete data content is regularly backed up; therefore, in case of a problem, the original data content can be restored. Data displayed on the website are stored in MSSQL and MySQL database. Sensitive data are stored using the appropriate encryption, their coding is ensured by hardware support built in processors.

Information on the essential properties of the products

The essential characteristics of the products available for purchase on the website are described at the individual products. All data provided on the products page are exclusively for informational purposes. The images are for illustration purposes only; the colours do not always correspond to the reality.

Correction of errors in data entry − liability for the correctness of the provided data

During the order - until your order is finalized - you may modify any data you enter continuously, at any time (if you click on the 'back' button in your browser, the previous page will be opened where you may correct any data previously entered even after leaving that page). Please note that it is your responsibility to enter the data accurately, because the product will be invoiced and delivered on the basis of the information you provide. By placing your order, you acknowledge that the Seller shall be entitled to pass on to you any of its damage and cost resulting from your incorrect or inaccurate data entry. The Seller shall exclude liability for performance based on inaccurate data entry. Please note that entering an inaccurate e-mail address, or in case the mailbox storage is full, can result in a lack of confirmation of delivery, and therefore it will prevent concluding the contract.

Procedure in case incorrect price is displayed

In some cases - e.g.: due to technical error - the price of a product is indicated incorrectly on the website. In case the price of a product is indicated incorrectly, the order (your offer) may not be accepted at the indicated incorrect price, and we are not obliged to sell such product at the incorrect price. In case the offer is based on such incorrect price, no contract shall be concluded between us. In case your offer involves an incorrect price, the system will automatically confirm it, however, your offer  will not be considered accepted by us. In the event that your offer (order) involves an incorrect price, a colleague of the Seller shall inform you about the correct price, and offer to conclude a contract on the basis of the correct price. You are not required to make an offer and conclude a contract based on the correct price communicated by the Seller instead of the incorrect price. In such case, no contract shall be concluded between the Parties.

Use of the website

Registration

Purchase is subject to registration.

The purchase process

Selecting the product

By clicking on the product categories on the website you can select the desired product line, and the individual products. By clicking on the individual product, you will see the photo, the item number, description and the price of the product. In case of purchase, you will have to pay the price displayed on the website. Each product is illustrated by a photo. Any accessories or decorative items on the photos are not part of the product, except it is otherwise indicated in the product description. Please note that we may not be made liable for any typographical errors or incorrect data!

Adding products to the shopping cart

After selecting the product (and the appropriate size, thickness or colour), you may place any number of products in the shopping cart by clicking on the 'Shopping cart' button without obligation of purchase or payment,  since placing items in the cart will not be considered an offer. The system will only allow products to be placed in the shopping cart if they are in stock. Otherwise, the Add to Cart button is not active.

It is recommended that you place products in the shopping cart even if you are not sure if you wish to purchase that product, as in this way you can overview the selected items with a single click, and you may view them and compare them displayed on one single screen. The content of the shopping cart may be modified any time until the order is finalized - until the 'Checkout' button is pressed - any products may be removed from the shopping cart, and new products may be placed in the shopping cart, or the number of products may be modified.

If you place the selected product into the shopping cart, a separate window will appear with the text: 'Product added to shopping cart'. If you do not wish to select additional products, please click on the 'To Shopping Cart' button. If you wish to take a look at the product again, or you would like to place another product in the basket, click on the 'Return to Product' button.

View Shopping Cart

When using this website, you may view the items in the Shopping Cart by clicking on the 'View Shopping Cart' icon at the top of the page any time. Here you may also remove a selected product from the Shopping Cart, or to change the number of products you wish to buy. After clicking on the 'Refresh Shopping Cart' button, the modified data will be displayed, including the price of the products in the Shopping Cart as well.

If you do not wish to select additional products and add them to the Shopping Cart, please click on the 'Order' button to continue the checkout.

Entering customer data

After pressing the 'Order' button, the content of the Shopping Cart is displayed, or if you wish to purchase the selected products, you can see the total purchase price. On the 'Shipping' tab, you will need to select whether you wish to pick up the ordered products personally (pick up in person) or you need courier service delivery. In case of delivery, the system shows the shipping fee that you must pay in case of an order.

You may enter your e-mail address on the 'User Information' tab, and your full name, address and phone number on the 'Billing information' tab. On the 'Shipping' tab the system automatically stores data entered for 'Billing Information'. If you request delivery to a different shipping address, please remove the check mark. In the 'Note' box you can enter any additional information.

Reviewing your order

After filling in the above boxes, click on the 'Continue' button to continue the order process, or click on the 'Cancel' button to delete/modify the data entered previously, and you may return to the Shopping Cart. If you click on the 'Continue with the next step' button, you are directed to the 'Order Overview' page. On this page you can see a summary of all the data you previously entered: the contents of the Shopping Cart, user data, billing and shipping data, and the due amount (these data may not be modified on this page, only after clicking on the 'Back' button).

Discounts/Products on sale

The Seller may offer discounts for various products in its sole discretion.

Such discounts are valid until a specified date and/or while stocks last. Discount prices are highlighted (in addition to crossing the original price).

The Seller may also offer discounts for the purchase of different specified items at the same time, or may offer a special discount when reaching a specified purchase amount; the related details are displayed on the designated pages of the Online Shop. Promotional programmes are temporary, and are valid until withdrawal. The Seller shall reserve the right to withdraw a discount at any time, or to modify the conditions of the promotional programmes. In order to use the discounts, the conditions must be met and the discounted purchase must be within the validity period of the programme.

Currently offered Customer benefits:

Customer loyalty discount

The discount rate is 10%, and is valid after the second completed purchase, for all future purchases of the regular customer. To be able to use it, the Seller shall set the discount to the registered account of the customer, and the reduction will be deducted automatically at the time of purchase. If you place your order as a visitor (order without registration), the loyalty discount will not be set until the Buyer creates his/her customer account at https://toddiebag.com. The loyalty discount may not be combined with other discounts, and it does not affect delivery costs.

Discount in return for patience

A discount provided for the Customer in case of Seller’s late delivery (over 10 days). The rate of the discount is determined proportionately, on the basis of the days passed between the day of the order (orders received from 8:00 a.m. to 6: p.m. on weekdays are considered same-day orders, while orders received after 6:00 p.m. are valid from the next working day) and the day of delivery (handing over the order to the Courier Service). The discount can be used for the next purchase of the Customer, it may not be combined with other discounts, and it does not affect the delivery costs. The Seller shall set the discount to the registered account of the Customer, and the reduction will be deducted automatically at the time of purchase. If you place your order as a visitor (order without registration), the discount will not be set until the Buyer creates his/her customer account at https://toddiebag.com.

In case the Customer was entitled to a present during the purchase - whether it was a volume-based present, or a promotional gift - the Customer may only enforce its right to withdraw if such present delivered with the specific order is also returned in full, or pays the price thereof that is indicated on the invoice.

Finalizing the order (offer)

After checking that the contents of the Shopping Cart are the same as the products you wish to buy, and your data are correct, you may place your order by clicking on the 'Order' button. Any information provided on this website does not constitute the Seller’s offer to conclude a contract. In the case of orders under this GTC, you are considered to be the tenderer, and the contract shall be concluded after the Seller accepts your offer made via the website, according to the provisions of these GTC.

By pressing the 'Order Now' button you expressly acknowledge that your offer has been placed, and such declaration - if confirmed by the Seller in accordance with these GTC - shall result in your payment obligation.

Order processing, conclusion of contract

You are bound by your offer for 48 hours. In case the Seller fails to confirm your offer within 48 hours in accordance with these General Terms and Conditions, you will be exempted from such offer bond.

You may submit your order any time. No later than the working day following the submission of your offer, the Seller shall confirm your offer via e-mail. The contract shall be concluded after the Seller accepts your offer.

Payment methods

Bank transfer

You may pay for the products via bank transfer as well. Bank details for bank transfer:

Beneficiary bank: OTP Bank

Name of beneficiary: Cseppke-divat BT

Tax No.: 24919098-2-11

Company registration number: 11-06-011347

Beneficiary bank account number: 11703044-20002011

Simple credit card payment (OTP Group)

The Simple Online Payment System is developed and operated by OTP Mobil Kft.
OTP Mobil Kft. is a member of OTP Group.
Customers who choose to use the service can choose Simple, a secure payment solution for online purchases.
Then, you can then make payments as usual through Simple.
The payment process is the same as the one offered by banks for similar services. During the service, Simple is constantly monitoring transactions and helping to prevent unexpected events, keeping the user and the cardholder safe.
WHAT ARE THE TRANSACTION STEPS?
Clicking on the "Payment" button will take you to the Simple payment page where you will initiate the transaction by entering your credit card details.
After entering the card details, please check if the data is correct.  Processing of the transaction begins in the bank's processing systems. You will also be notified by email of your payment result, and the Simple system will redirect you to the web store page.
More information: https://www.simple.hu/Fooldal

Disclosure Statement:

I acknowledge that the following personal data stored by the data manager Cseppke-fashion Bt. (H-2517, Kesztölc, Klastrompuszta 001611) in the user database of https://toddiebag.com and will be transferred to OTP Mobil Kft. as the data processor.
The data transmitted by the data controller are as follows: name, email address, telephone number, billing address, shipping name, shipping address, shipping telephone number.

The nature and purpose of the data processing activities performed by the data processor can be found in the SimplePay Privacy Policy at the following link: http://simplepay.hu/vasarlo-aff

Acceptance methods and fees

Performance due date

In respect of orders, the general delivery date is 31 days after confirmation of the order. This delivery date is indicative only, the Customers will be notified of any derogation via e-mail. By accepting these General Terms and Conditions, you agree to expressly exclude the Seller’s liability for damages in case the specified delivery time is exceeded.

Reservation of rights, ownership clause

It may occur that certain products on our website are no longer produced. In this regard, we reserve the right to refuse orders - in part or in full - that have already been confirmed. Partial delivery shall exclusively be performed following consultation with you. In case the purchase price of the product was pre-paid, the amount will be paid back to you via bank transfer within 5 working days.


Consumer information based on Government Decree 45/2014 (II.26)

Table of Contents

Information on the right of withdrawal provided for the Consumer

Pursuant to Section 20 of Government Decree No.: 45/2014 (II.26), consumers have the right to withdraw without stating its grounds. Consumers may exercise the right of withdrawal

a) where the contract is for the sale of products

aa) within fourteen days after the date the product was sold,

ab) when purchasing several products, and they were delivered at different dates, within fourteen days after the last item was delivered, within fourteen days after the product was accepted by the consumer or a third person other than the courier.

Nothing in this paragraph shall affect the right of a consumer to exercise his/her right of withdrawal under this section during a period between the conclusion of the contract and the date of receipt of the product.  

If it was the consumer who made an offer to enter into contract, the consumer shall be entitled to withdraw such offer before concluding the contract, which shall end his/her obligation regarding the conclusion of the contract.

Declaration of withdrawal; exercising the consumer’s right of withdrawal or cancellation

The consumer may exercise its right provided by Section 20 of Government Decree 45/2014 (II.26) by filling in a clearly stated declaration of withdrawal, or by using this sample declaration of withdrawal - also available on our website - and sending it to the address below: Fruzsina Giret, Bécsi út 211. V/27, HU-1032 Budapest; info@toddiebag.com

Sample Declaration of Withdrawal

To: Cseppke-divat Bt.

Address: Fruzsina Giret, Bécsi út 211. V/27, HU-1032 Budapest

The undersigned I/we declare that I/we wish to exercise/ practice my/our right of withdrawal in respect of the sale and purchase agreement of the following product/products or the provision of the following services:

Date of contract/date of receipt:

Name of consumer(s):

Address of consumer(s):

Please return the purchase price to the following bank account (only fill in if you choose the purchase price to be returned via bank transfer):

Signature of consumer(s): (only for paper-based forms)

Date

-----------------

Validity of the consumers’ declaration of withdrawal

The right of withdrawal shall be valid in terms of the validity period if such declaration is sent by the consumer within the specified 14-day period.

The burden of proof of exercising the right of withdrawal in accordance with this provision shall be on the consumer.

The Seller shall be obliged to confirm, via electronic media, his/her declaration of withdrawal after receipt thereof.

Obligations of the Seller in case of the consumer’s withdrawal

Seller’s reimbursement obligation

If the consumer withdraws from the contract according to Section 22 of Government Decree No.: 45/2014 (II.26), the Seller shall return the full amount paid by the consumer for remuneration - including other expenses incurred in connection with performance, as well as the shipping costs - no later than within fourteen days after becoming aware of such withdrawal. Please note that this provision does not include additional expenses resulting from choosing a method of shipping other than the usual methods of shipping.

Method of Seller’s reimbursement obligation

In case of cancellation or withdrawal pursuant to Section 22 of Government Decree No.: 45/2014 (II.26), the Seller shall return the amount due to the consumer in the same way as it was originally paid by the consumer. Based on the expressed consent of the consumer, the Seller may use a different method for reimbursement, however, it may not result in additional costs for the consumer. The Seller shall not be liable for any delays resulting from an incorrect and/or inaccurate bank account number or mailing address provided by the consumer.

Additional costs

The Seller shall not be required to reimburse the supplementary costs if the consumer opted for a type of delivery other than the least expensive type of standard delivery. In such case, our refund obligation only includes the usual shipping cost.

Right of retention

The Seller may withhold any amounts due to the consumer until the consumer has returned the product, or he/she confirmed such returning without a doubt; the earlier date shall be taken into account. No parcels mailed with collect on delivery shall be accepted.

Obligations of the consumer in the event of withdrawal or cancellation

Returning the product

If the consumer withdraws from the contract according to section 22 of Government Decree No.: 45/2014 (II.26), the consumer shall return the product to the Seller - or hand it over to the person authorized by the Seller - immediately, but no later than within fourteen days after communicating such withdrawal. Such return shall be valid in terms of the validity period if the product is returned by the consumer within the specified period.

Bearing costs related to the return of the product

The consumer shall bear the cost of returning the product. The product must be returned to the Seller's address.

Consumer liability for depreciation

The consumer shall be liable for any diminished value of the goods resulting from the use of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of right of withdrawal

The Seller expressly draws your attention to the fact that you may not exercise your right of withdrawal in cases specified in paragraph (1) of Section 29 of Government Decree No.: 45/2014 (II.26.), particularly in cases specified in points 'c' and 'e':  “in case of such non-prefabricated products, which were manufactured on the instruction or the explicit request of the consumer, or for products that are clearly customized for the customer; product sold in sealed packaging, which, for health and hygiene reasons, cannot be returned after delivery”.

Liability for material defects, product warranty, guarantee

This point of the consumer information has been drawn under authorization by paragraph (3) of section 9 of Government Decree No.: 45/2014 (II.26), applying Annex 3 of Government Decree No.: 45/2014 (II.26).

Liability for material defects

When can you exercise your rights related to liability for material defects?

In case of defective performance by the Seller, you may validate your liability claim for material defects against the Seller, pursuant to the provisions of the Civil Code.

What are your rights based on your claims related to liability for material defects?

According to your choice, you are entitled to the following claims related to liability for material defects:

You can ask for repair or replacement, unless performing your choice of claim is impossible, or additional costs would arise for the Seller that are disproportionate to the performance of other claims.  If you did not request, or you were not able to request repair or replacement, you may request reducing the compensation proportionally, you may repair the defect or have it repaired by a third party, or - as a last resort - you may withdraw from the contract as well.

You may change your choice of remedy for the material defect, however, you must bear the costs of such change, except if it was justified, or the Seller gave rise to it.

Within what period can you exercise your rights related to liability for material defects?

You are obliged to announce the defect immediately after it is discovered, but no later than within two months after such discovery. However, please note that after the two-year expiration period from the completion of the contract you may no longer enforce your rights for material damage.

Against whom can you exercise your rights related to liability for material defects?

You may exercise your rights related to liability for material defects against the Seller.

What other conditions are there to exercise your rights related to liability for material defects?

Within six months after delivery, exercising your rights related to liability for material defects has no conditions other than announcing the defect, in case you can demonstrate that the product or service was sold or provided by the Seller. However, after  six months following the delivery, you shall be obliged to prove that the defect detected by you already existed at the date of delivery.

Product warranty

When can you exercise your rights related to product warranty?

In case of defective movables (products), you may validate your claim for material damage or product warranty claim.

What are your rights based on your claims related to product warranty?

Within the scope of product warranty, you may only request the repair or the exchange of the defective product.

When is a product considered defective?

A product is considered defective if it does not meet the quality requirements at the time it is placed on the market, or it does not comply with the quality description provided by the manufacturer.

Within what period can you exercise your rights related to product warranty?

You may exercise your rights related to product warranty within two years after the product was placed on the market. After this deadline you lose this right.

Against whom can you exercise your rights related to product warranty?

You may only exercise your rights related to product warranty against the manufacturer or the distributor of the movable property.  In case of product warranty claims, you are the party required to prove the defect of the product.

In what cases is the manufacturer (distributor) relieved of product warranty obligations?

The manufacturer (distributor) shall only be relieved of product warranty obligation if it can prove that:

  • the product was not produced or placed on the market within its business activity,

  • when the product was placed on the market the defect could not be discovered due to the state of scientific and technical knowledge at the time, or

  • the defect of the product is a result of administering any statute or official specification.

For exemption it is sufficient if the manufacturer (distributor) presents only one reason.

Please note that you may not validate material defect and product warranty claim for the same defect in parallel. However, in case your product warranty claim is successfully validated, you will be entitled to validate your product warranty claim against the manufacturer in respect of the exchanged product or the repaired part.

Guarantee

When can you exercise your guarantee rights?

In case of defective performance, based on the contract, the obligor is required to provide guarantee.

Based on such guarantee, what are your rights and the relating periods?

Government Decree No.: 151/2003 (IX.22) on Compulsory Guarantee for Certain Customer Durables specifies the cases of mandatory guarantee. The Seller shall not provide guarantee for Products outside this scope of cases. Any warranty claims shall be enforceable within the guarantee period. In case on the notice of the entitled party the obligor fails to comply with its obligation - within a reasonable period of time - to act on the warranty claim within three months after the deadline set in such, the right to the guarantee may still be enforced in court even if the warranty period has expired. Failure to observe this time limit shall constitute forfeiture of rights. In all other cases, the rules governing the exercising of the rights related to the liability for material defects apply to validating guarantee claims. The guarantee period is one year.  Failure to observe this time limit shall constitute forfeiture of rights. The guarantee period shall begin at the date when the consumer good is handed over to the consumer, or on the day it is put into service if such act is performed by the company or its representative. In connection with any warranty claims over one year, please, contact the manufacturer!

When is the Seller exempted from its warranty obligation?

The Seller shall only be exempt from its warranty liability if it proves that the cause of the fault occurred after the performance.

Please note that you may not validate material defect and warranty claims, or product warranty and guarantee claims for the same defect in parallel; however, you are entitled to any rights arising from the provided guarantee regardless of the warranty entitlements.

Privacy Notice

Name and contact data of Data Controller
Name of Data Controller: Cseppke-divat Bt. (hereinafter referred to as: Data Controller)

Mailing address of Data Controller: Giret Fruzsina, Bécsi út 211. V/27, HU-1032 Budapest

E-mail address of Data Controller: info@toddiebag.com

Website: https://toddiebag.com

The legal background, legal basis, and the purpose of the data processing performed on the website, the scope of the processed personal data, and the duration of the data processing
Information on the use of cookies
what is a cookie?
The Data Controller uses so-called cookies when you visit the website. A cookie is an information package made up of letters and numbers, which is sent by our website to your browser with the aim to save certain settings, to facilitate the use of our website, and to assist collecting certain relevant statistical information on our visitors. Cookies do not contain any personal information and they are not suitable for identifying individual users. Cookies often contain a personal identifier - a confidential, randomly generated string of numbers - that is stored on your device. Some cookies will expire after you close the site, while some others will be stored on your computer for an extended period of time.

The legal background and the legal basis of cookies:
Act CVIII of 2001 on the Right of Informational Self-determination and on Freedom of Information (Freedom of Information Act), and Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services. Pursuant to point a) of Paragraph (1) of Section 5 of the Freedom of Information Act, the legal basis of data processing is your consent.

The main attributes of the cookies used for the website:

Google Adwords cookies When someone visits the website, the visitor’s cookie-identifier is added to the remarketing list. Google uses cookies - for example NID and SID cookies - in Google products, such as for customizing ads displayed in Google Search. Such cookies are used, for example, to remember your most recent searches, previous interactions with ads or search results to some advertisers, as well as your visits to advertiser websites. AdWords conversion tracking attribute uses cookies. In order to track sales from advertising conversions, it saves cookies to the user's computer when the visitor clicks on an ad.  Some common applications of cookies: selecting advertising based on what's relevant to a user, improving reports on the performance of campaigns, avoiding ads that have been viewed by the specific user.

Google Analytics cookie: Google Analytics is Google's analytics tool to assist website and application owners to understand the activity of their visitors.  The service may use cookies to collect information and create reports using the statistical data on the use of the website without identifying individual visitors to Google. The main cookie used by Google Analytics is "__ga" cookie. In addition to reporting website usage statistics with Google Analytics - along with some of the advertising cookies described above - it can also be used to show more relevant ads in Google properties (like Google Search) and across the Internet.

Cookies strictly necessary for the operation of the website: these cookies are essential for the use the website, and allow you to use the basic functions of the website. Without them many of the features of the website will not be available to you. The lifetime of these type of cookies is limited to the duration of the session.

Cookies used for improving user experience: These cookies collect information on how the user uses the website, for example, which pages you visit most often, or what error messages you get on the website. These cookies do not collect information suitable for identifying the visitor; that is, they use very general, anonymous information. The data obtained in this way are used for improving the performance of the website. The lifetime of these types of cookies is limited to the duration of the session.

Session cookie: these cookies store the visitor's location, the language of the browser, and the currency of any payment; they expire when your browser is closed, but within no more than 2 hours.

Last viewed product cookie: it records the products last viewed by the visitor. Expiration: 60 days.

Last viewed category cookie: records the category last viewed. Expiration: 60 days.

Priority products cookie: the 'Recommend to Friend' function records the list of products offered. Expiration: 60 days.

Mobile version, design cookie: detects the device used by the visitor, and switches to full screen mode for mobile devices. Expiration: 365 days.

Cookie acceptance cookie: when you first open the page, the declaration on accepting cookies is accepted in the pop-up window. Expiration: 365 days.

Shopping cart cookie: records the product placed in the shopping cart. Expiration: 365 days.

Currency cookie: stores the currency used by the consumer. Expiration: 30 days.

Facebook pixel (Facebook cookie) A Facebook pixel is a code used for creating a report on website conversions, target audiences can be assembled, and the website owner receives a detailed analysis of data on the use of the website by visitors. Facebook retargeting pixel displays - using tracking pixel - personalized offers and ads for the website visitors on the Facebook platform. The Facebook retargeting list is not suitable for identifying individuals. For further information on Facebook pixel please click here: https://www.facebook.com/business/help/651294705016616

In case you do not accept the use of cookies, certain features will not be available for you. For more information on deleting cookies please see the following links:

Data processing related to ordering and billing                                                             Legal background and legal basis of data processing:

Act CXII of 2011 on Informational Self-determination and the Freedom of Information (Freedom of Information Act) and Act C of 2000 on Accounting (Accounting Act) provide the legal background of data processing. The legal basis of data processing is - pursuant to point a) of Paragraph (1) of Section 5 of the Freedom of Information Act - your consent, and - in case of withdrawal of your consent - fulfilling the legal obligations of the Data Controller set out in the Accounting Act on the basis of Paragraph (5) of Section 6 of the Freedom of Information Act.

Purpose of data processing:

Fulfilling the obligation to issue invoices and retain accounting documents as required by legislation. Pursuant to Paragraphs (1)-(2) of Section 169 of the Accounting Act, economic entities are required to retain accounting documents directly and indirectly supporting the bookkeeping accounts.

Scope of the processed data:

Name, address, e-mail address.

Duration of data processing:

Pursuant to Paragraph (2) of Section 169 of the Accounting Act, the invoices issued shall be retained for 8 years following the issuance of the invoice. Please note that in case you withdraw your consent to issuing such invoice, pursuant to point a) of Paragraph (5) of Section 6 of the Freedom of Information Act, the Data Controller shall be entitled to retain your personal information - collected during issuing the invoice - for eight years.

Data processing related to the shipment of goods                                                             Legal background and legal basis of data processing:

Provisions of Act CXII of 2011 on Informational Self-determination and the Freedom of Information (Freedom of Information Act). The legal basis of data processing is - pursuant to point a) of paragraph (1) of section 5 of the Freedom of Information Act - is your consent.

Purpose of data processing:

In case of the shipment of goods, the purpose of data processing is to deliver the goods to you with the involvement of our contracted partner, according to your needs.

Scope of the processed data:

Name, address and telephone number).

Duration of data processing:

The Data Controller shall process the data until the ordered goods are delivered.

Data processing related to sending newsletters                                                             Legal background and legal basis of data processing:

Act CXII of 2011 on Informational Self-determination and the Freedom of Information (Freedom of Information Act) and Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities (Commercial Advertising Act). The legal basis of data processing is - pursuant to point a) of paragraph (1) of section 5 of the Freedom of Information Act and paragraphs (1)-(2) of section 6 of the Commercial Advertising Act - is your consent.

Purpose of data processing:

The purpose of data processing is to inform you about the latest and best offers and promotions. Please note that not only the ads of the Data Controller, but the ads of other companies are also placed in the newsletter; however, your personal data will not be provided to them or transferred to them.

Scope of the processed data:

Name, address, e-mail address, telephone number.

Duration of data processing:

Until consent is withdrawn by the Data Subject.

Data processing related to sending and displaying personalized ads                                                                                                                                        Legal background and legal basis of data processing:

Act CXII of 2011 on Informational Self-determination and the Freedom of Information (Freedom of Information Act) and Act XLVIII of 2008 on the Basic Requirements and Certain Restrictions of Commercial Advertising Activities (Commercial Advertising Act). The legal basis of data processing is - pursuant to point a) of paragraph (1) of section 5 of the Freedom of Information Act and paragraphs (1)-(2) of section 6 of the Commercial Advertising Act - is your consent.

Purpose of data processing:

The purpose of data processing is to provide you with personalized offers matching your needs and preferences.

Scope of the processed data:

Name, address, e-mail address, telephone number.

Duration of data processing:

Until consent is withdrawn.

Data processing related to registration                                                                                Legal background and legal basis of data processing:

The background of legal processing is provided by Act CXII of 2011 on Informational Self-determination and the Freedom of Information (Freedom of Information Act) and Act V of 2013 on the Civil Code (Civil Code). Pursuant to point a) of section (1) of article 5 of the Freedom of Information Act, the legal basis of data processing is your consent.

Purpose of data processing:

By storing your data provided at the time of registration, the Data Controller may provide you with more convenient service (e.g. at the time of repeated purchase, it is not necessary to enter the data of the data subject)          

The range of the processed data:

During the data processing, the Data Controller shall process your name, address, phone number, e-mail address, as well as the features of the purchased product and the date of purchase.

Duration of data processing:

Until consent is withdrawn.

Further data processing

In cases where the Data Controller wants to further process your data, it shall provide you with prior information on any relevant circumstances of such data processing (legal background and legal basis of the data processing, the purpose of the data processing, the scope of the processed data and the duration of data processing).

You are hereby informed that the Data Controller is required to fulfil your written data requests based on statutory authority. In accordance with paragraphs (2)-(3) of section 15 of the Freedom of Information Act, the Data Controller shall keep a record (on which authorities were provided with what personal data, on what legal basis and when), and upon request, the Data Controller is required to provide information on such content, except when it is excluded by legislation.

On the involvement of the Data Processor, and its activity related to data processing              Data processing related to the storage of personal data                           Name of the Data Processor: Multimedienagentur Bokor, Inh. Bence Bokor

Contact data of the Data Processor: Phone number: +36 20 433 26 18, E-mail address: info@prestaweb.space

The Data Processor processes the data on the basis of a written contract concluded with the Data Controller. It shall not be entitled to access personal data.

Data processing related to accounting
Name of the Data Processor: Tigre Blanco Bt.

Registered office of the Data Processor: Határ utca 19, HU-2230 Gyömrő

Phone number of the Data Processor:  06205486458

E-mail address of the Data Processor: okros.erika@adobevallas-konyveles.hu

On the basis of a written contract concluded with the Data Controller, the Data Processor assists the booking of the accounting documents. During such process, the Data Processor shall process the name and address of the data subject to the degree required for the accounting records, for a period specified by paragraph (2) of section 169 of the Accounting Act, and then erase them without delay.

Administration and website maintenance
Name of the data processor: SzGaBEn Kft

Mailing address of the Data Processor: Ásvány utca 62, HU-1173 Budapest

E-mail address of the Data Processor: kapcsolat@szgaben.hu


Data security measures                                                                                                               The Data Controller declares that it has appropriate security measures in place to ensure that personal data are protected from unauthorized access, alteration, transfer, disclosure, erasure or destruction, as well as accidental destruction and damage, or from modifications rendering the technique inaccessible.

Your rights related to data processing                                                                               During the period of the data processing you are entitled to the:

right to be informed,                                                                                                             right to rectification,       right to erasure, right to data blocking,                                                                                                           right to object.
Within the period of the data processing, you may request information from the Data Controller on the processing of your personal data. The Data Controller shall - within the shortest possible time after submitting the request, but within no more than 25 days - inform you in a comprehensible form about the processed data, the purpose of the data, the legal basis, the duration of processing, and - in case such data are transferred - about the persons/entities the data are transferred to, or were transferred to.

You may, within the duration of the data processing request the Data Controller to rectify your personal information. The Data Controller shall respond to such requests within 15 days.

You may request the erasure of your personal data, which shall be performed by the Data Controller within 15 days. The right to erasure does not extend to cases where the Data Controller is required by legislation to further store the data, or to cases where the Data Controller is entitled to the further processing of the personal data pursuant to paragraph (5) of section 6 of the Freedom of Information Act (for example, in connection with issuing invoices).

You may request the Data Controller to block your personal data, if the erasure of such data would prejudice the legitimate interests of the data subject. Personal data blocked in this way may only be processed as long as the purpose of the data processing excluding erasure exists.

You have the right to object to the processing of your personal data,   

if the processing or transfer of personal data is required exclusively for fulfilling the legal obligation of the Data Controller, or for the enforcement of the legitimate interest of the Data Controller, the data recipient or a third party, except in the case of mandatory data processing, and in cases specified in paragraph (5) of section 6 of the Freedom of Information Act;                                                                                                                            in case personal data are used or transferred - without your consent - for the purpose of direct marketing, public opinion poll or scientific research.
The Data Controller shall examine the protest as soon as possible after it was submitted, but within no later than 15 days; it shall make a decision on its grounds, and inform you about its decision in written form. If the Data Controller does not fulfil - in writing or by electronic means if approved by the data subject - the data subject’s request for correction, blocking or erasing within 25 days following the receipt of the request, the factual and legal causes of the disapproval of the request for correction, blocking or erasing shall be communicated.

Legal remedies                                                                                                                           In case, in your opinion, the Data Controller is in violation of any statutory provisions on data processing, or failed to fulfil any of your requests, you may initiate the investigation procedure of the National Data Protection and Freedom of Information Authority in order to eliminate such implied unlawful data processing (mailing address: P.O. Box: 5., HU-1530 Budapest,  e-mail: ugyfelszolgalat@naih.hu).

Please, also note that in the event of violating the statutory provisions on data processing, or if the Data Controller failed to fulfil any of your requests, you have the right to turn to court against the Data Controller.

Registration in the Data Protection Register

Pursuant to the provisions of the Freedom of Information Act, the Data Controller is required to report some of its data processing activities to the data protection register.

Data protection registration number: NAIH-74218/2014.

Amending the Privacy Notice                                                                                                        The Data Controller reserves the right to modify this Privacy Notice. You accept the modified Privacy Notice by using the service after the modification has taken effect.